为什么中国销售的ESP950不能终身质保?

a1999hwm

交易区新帖推荐

美国可以终身质保!中国为什么不行?
歧视华人?

av-2000

KOSS 的终身质保也是有很多条件的，不能简单理解成一辈子免费修。E文好的可以看看KOSS网站保修条款。

a1999hwm

中国的售后服务能同美国一样就好了

av-2000

对于ESP950 这样的机器，只要KOSS存在我们就会帮助大家维修的。只是我们觉得终身保修不能简单理解，因为任何产品都有停产的一天。

小白

这是KOSS网站上相关的保修条款.

This Koss product has a Lifetime Limited Warranty which covers normal use by the initial user or purchaser of this particular Koss product. Koss hereby warrants only to the initial user or purchaser that this Koss product will be free of any defect in materials and workmanship for the life of the product. This warranty does not apply to any INITIAL USER OR purchaser who allows this product to be used by multiple PERSONS. This warranty is the sole and exclusive warranty for this Koss product and is in lieu of all other warranties (express or implied), including any warranty of merchantability or fitness for a particular purpose. The sole and exclusive remedies available to the initial user OR PURCHASER for any defects in materials or workmanship shall be the obligation of Koss, at its sole option, to either refund the purchase price of the Koss product, or repair or replace the non-functioning or defective Koss product provided it is returned to Koss in secure packaging together with a check for $6.00 ($7.00 Canadian) to our factory at 4129 N. Port Washington Ave, Milwaukee, WI 53212. If purchased outside the U.S. contact the local Koss Authorized Dealer for details. Koss reserves the right to replace any discontinued product with one of equal value. Koss shall not be liable for any loss, injury or damages to persons or property resulting from the use of this product or any failure of or defect in this product, nor shall Koss be liable to the initial user of this product or to any other person or entity for any general, special, direct, indirect, incidental, consequential, exemplary, punitive, or OTHER DAMAGES of any kind or nature whatsoever. The repair or replacement of any non-functioning or defective product or the refund of the purchase price, at Koss' option, shall constitute Koss' only liability to the initial user or purchaser, whether such liability is based on contract, tort, strict liability or otherwise. Some states may not allow the exclusion or limitation of damages set forth herein in which case the above language may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights which may vary among states or provinces. If usage of this Koss product violates the guidelines of this limited warranty, Koss will repair the product and charge the purchaser for the cost of company time and materials.

小白

要点是这么几个: 首先保修条款只对原始购买并使用者生效,换言之二手,三手用家是无法享受. 其次,得要产品本身存在材料或制造缺陷(并非使用中产生性能下降或故障),并且美国国内用户要承担来回的邮费,国外用户则由所在地的代理商负责. 如果产品已停产,KOSS可以同等价值的其他产品替代.

av-2000

在美国购物的朋友可能有体会，有些商店实行30天免费无条件退货，我想在中国恐怕谁也不敢这么做。

不过请楼主放心，你的ESP950万一发生故障，我们都会帮你联系维修的，如果厂里也修不了，那么请他给你换新机器喽。

[ 本帖最后由 av-2000 于 2007-7-16 12:19 编辑 ]

tdzcf

KOSS ESP950 在中国不能终身保修，是有内幕原因的，这个原因我不方便在这里说，不想惹怒那个什么润的老总。想知道的朋友可以加KOSS玩家QQ群67420673。其实 KOSS 的高端产品都是“No question asked life time warranty” 意思就是“无条件终身保修”。想知道答案就到群里说吧。

mvw

高斯的服务确实好的bt 当年好像对国内也很好 现在可能顾不了这么广了

二虎

很好奇，但是還是不進去了。。我這里qq群成災了。。

dark132

原帖由 tdzcf 于 2008-11-23 21:58 发表
KOSS ESP950 在中国不能终身保修，是有内幕原因的，这个原因我不方便在这里说，不想惹怒那个什么润的老总。想知道的朋友可以加KOSS玩家QQ群67420673。其实 KOSS 的高端产品都是“No question asked life time warran ...

KOSS网站上相关的保修条款是怎么回事呢？

dark132

我有个问题，A250的耳罩可以向KOSS代购嘛？虽然停产了

kendal3334

马甲都TM给我Shut up!
http://www.koss.com/koss/kossweb.nsf/cs-warrepair
有眼的自己去看

musicforever

koss得950估计他的旗舰会管的